This is just to share the feedback for the following support staff who were instrumental in customer dealing:
Rishi Batra for booking coordination
Shashi for proactive reconciliations of monthly invoice
Dhruv Raj for providing bill related information with utmost care
Also, would like to mention that your above employees are reachable even out of office hours and always provide pro-active support on all occasions as per the situation demand.
Good to have such dedicated employees in your team and all the best for the future.
Krishan Gopal Sharma