Except the car... Everything about their customer service was faulty & pathetic. Still chasing for a refund of our rental deposit after more than a month of returning the vehicle. Unprofessional when it came to communication between their Delhi and Mumbai office. No ownership. No accountability. So called 24x7 Hotline hardly answered in the early morning hours. . Will never recommend this service to anyone
The cars are fine, but the drivers are very variable. We got one who just wouldn't pick up his phone for over half an hour. Later was told that he put his phone on silent and slept and because of which I missed the time for picking my son from school. Finally, got an uber and rushed! Just an example of how their service is not reliable. We had a fixed car and driver for 6 days a week. I was told that their best drivers leave because they supposedly don't pay them well.
I wish to extend my gratitude and delight to you and your company for
excellent services provided to our International team last week!
The driver’s were well groomed, very pleasant, waiting at the airport
& on time for collecting team from the hotels in Bangalore, Chennai and
New Delhi. The staff, too, was really nice, polite and helpful. Their
attention to detail and great communication skills made the experience
even better! This gives a credit to both themselves and your company.
The Agra visits and guide/tickets arrangement was perfect! The guiding
was superb and extraordinary.. Our visitors appreciated all the more for
the detailed descriptions and history which guide provided!
The visit went off without a hitch :-) Thank you for the excellent
service and professionalism.
We would like to appreciate the efforts put by Bhupinder to provide cab on
real time for drop as well as pickup, especially in odd hours. most of the
vendors unable to provide cabs, He not only provide cabs in all routes but
also provide cabs in which schedule vendors unable to provide cabs & help
us to manage system.
He has done a commendable job and should be a role model for others vendor
I'd like to compliment your employees for the excellent service they
provided us while we were in India, we truly appreciate it. Your
employees were on time to pick us up every morning and were very
We were very pleased with the service we received while in India. Such a
commitment to great customer service is to be commended. You can be sure
that we will continue to do business with you in the future if we visit
again. Thank you once again for all the services you provided.
Sean M. 0 'Brien
Lockheed Martin Aeronautics Company
86 South Cobb Drive, Marietta, GA 30063-0585
September 16, 2016
Dear Eco Management:
Your Eco rental car employee Rahul Samuel worked for me from July 11, 2016 to September 13,
2016. Rahul drove myself and other team members daily with zero traffic incidents and I appreciated
the fact that he withheld from using the car hom except in emergency situations. I found it easy to
communicate in English with him since he is well versed in the language and had little to no difficulty
understanding him. When I needed to find items for work locally, he always had a good suggestion
or solution for finding the item and assisted in the sale as to make sure I was not overpaying for
something. Rahul adjusted well to our busy work schedule and didn't complain about having to
work long hours and weekends to help meet our business needs. If I were to rank his service on the
Star scale from zero to five, I would give him 5 stars for his excellent service and professionalism.
I am happy to have had this young man as our driver and look forward to requesting him again for
driving service in future travels to India.
"Thank you for your efforts!....once again you all made us feel proud. We
received the below email appreciating the service you provided at Cochin.”
"Please pass this on to Mr. Joseph (Driver) also...We thank him for his
outstanding service. Keep it up!!”
"The ground transportation you provided at Cochin was great. Always arrived
early, stayed when our dinner ran late. He served as a knowledgeable tour
guide as well. His English was clear enough and sufficient to carry on a
"He also had an EXTENTSIVE collection of American music on him. It made the
travel very entertaining.”
"I would recommend him for any team traveling for the first time in India and
would ask for him again on my travels without hesitation.”
Thanks for the all the assistance.
"I would like to drop ECO a note of appreciation for the driver currently attached to the Singapore High Commission on full-time duty, Mr Vinod. For the last 2 months, since he commenced duty with my office, Vinod has shown exemplary behaviour and attitude. He has been very dependable with his timings, reporting and knowledge of Delhi roads. His high standards of service is what I’ve come to associate with ECO during my 2 year stint in Delhi so far. I look forward to his continued service. Thank you.
"I wish to take this opportunity to thank you for the assistance
provided to the US Team during the in-country visits at
GOA-BENGALURU-KOCHI-DELHI, from 14-18 Feb 2016. All the efforts put in
by all the chauffeurs, reservation teams at different locations have
been greatly appreciated. Good coordination and prompt service!”
Once again a BIG “THANK YOU” and Keep up the Good Work!
“We appreciate their focus on quality, technology and involvement of their management in servicing our clients with complete dedication.”
"Eco has been one of the most professional vendors we have worked with. We have been using Eco for over two years now without any challenges, in fact Eco's team.
"It was indeed a great experience with your Self Drive Car rental services, right from the start to end, loved the car which in itself was very comfortable to drive.”
"I would for sure recommend your services to all my friends who plan to come to India on holidays and when I visit again for sure would reach out to you well in advance so that I can have the car right from the day I land in.”
"You already have my visiting card which has all details on my email + social profile details.”
"Have a great day ahead!!!”