Frequently asked Questions
1) How can I book a self drive car from Ecorent ?
Booking with us is very simple. You can book a self drive car through Website or App or give us a call at +91-9654999666. You need to select your trip start date, end date and model. Once we received your payment, we will send confirmation email for your booking.
2) What all information should I provide to book a self drive car?
You need to fill your full name, phone number, email id in addition to uploading of your valid Driving license (should be more than a year old ) ,one valid Id proof (Passport, Aadhar card or Pan card) and credit card at the time of booking. You need to produce the same original documents at the time of receiving the car.
3) Can I create a booking for my friend or family member?
Yes, you can create a booking for your friend or a family member. You need to submit your documents in addition to your friend or a family member documents (Either at the time of booking or at the time of receiving the car). Any balance amount will be deducted from your credit card given at the time of booking.
4) Can my co-passengers drive self drive car during the trip?
Yes, co-passengers also known as additional drivers are allowed to drive the car during a trip but you need to take written permission through email/message from our support team. There is no charge for this service.
5) What is the minimum booking duration?
The car can be booked for a period of minimum 12 hours.
6) How much in advance do I need to make a booking?
You can make a reservation 6 hrs in advance to your start time, subject to availability of the car.
8) How can I prepone my start time?
In case you want to pre-pone your start time, you can do the same from App or give a call to our support team ( +91-9654999666). Amendment will be subject to availability of the car.
9) How can I modify/extend my booking?
In case of modification or extension, you can do the same from your mobile App or give a call to our support team (+91-9654999666). You can extend your booking before 6 hours of your end time. Extension charges will be applicable as follows:-
I. If you didn’t extend/modify your booking before 6 hours of your end time, then twice the normal fare will be applicable for the total hour extended by you (minimum billing will be for 6 hour ).
II. In case, you informed before 6 hours of your end time to our support team.
i.If car is available, then normal charge will be applicable.
ii. If car is not available, you will not be able to extend your booking. Even if you choose to return the car late, then Normal charge*2 times will be applicable for total extended hour.
9) Will I get any refund/discount if I return the car before my end time?
You can return the car early but no refund will be done for unutilized hour. You can request for pickup before your end time at our support team (+91-9654999666).
10) What is the Eco rent cancellation charge and cancellation policy?
You can cancel your booking through website, app or support team. Cancellation charges will be applicable as per cancellation policy which is as follows:-
i. Cancellation made more than 24 hours before the booking start time, no cancellation charge will be applicable.
ii. Cancellation made less than 24 hours before the booking’s start time/ No show: 50% of the base fare or 1 day Rental or 12 hour rent (which ever is higher) will be charged as cancellation fees.
11) What should I do if I didn’t receive car on time?
We try our best to deliver car on time. In case you didn’t receive, Please give a call to our Support team (+91-9654999666).
13) Which geographical areas are prohibited for Self Drive car?
Our vehicles are not allowed to be driven in off-road conditions (sandy, rocky terrain, Ladakh, Jammu Kashmir, Sand dunes, Badrinath, Kedarnath etc). In case, they are taken on such conditions without information, security amount shall be forfeited in full and 2 times of the base fare will be charged from customer.
14)Am I authorized to take Self Drive car to any other country?
All our cars are having all India permit. However, you are not allowed to take Self drive car to other countries including Nepal, Bhutan etc. If car is taken outside India without taking approval from Eco rent a Car, then entire liability will be on customer till the car is returned.
14) Can I return the car to any location (within the same city)?
Yes, you can return the car to other location (within the same city) but that has to be informed at the time of making a booking. The location should be within our serviceable area.
In case you want to return outside the serviceable area, then the actual cost of bringing the car to the respective hub along with Rs.2000.00, plus hourly rate for the extended hour with late charges and fuel charges will be charged till the car is received by respective hub.
15) Does Eco rent work 24*7?
Yes, our support team is available 24*7 for customer queries. Customer can pick car from our hub at any time of the day (24*7) but delivery/pickup from customer location is not possible between 12:00 AM to 4 AM.
16)Are pets allowed in the Self Drive car?
We love pets, however they are not allowed inside our vehicle.
17) How can I know about charges at the time of returning the car?
You are requested to check the checklist properly before signing at the time of receiving/returning the car. Invoice will be generated within 24 hours after booking end time. Damage charges will be applicable as per maintenance team.
18) Is there any per day km cap or it is unlimited?
Eco rent provides two types of Plan for Self Drive i.e Limited as well as Unlimited. You can drive unlimited KM if you have chosen the unlimited KM plan during booking.
19) Can you deliver the car to my home/hotel address?
Yes, we do deliver car to your home/hotel address (within serviceable area). Nominal delivery/pickup charges will be applicable.
1)Do I need to sign an agreement?
Yes, you need to sign a rental agreement and car checklist at the time of receiving the car.
2) What is the eligibility to hire a self drive car?
For taking a self drive car from Ecorent, you should have attained minimum 21 years of age and should have at least 1 year of driving experience with valid DL and ID proof (Aadhar, Pan card or Passport).
3) What type of Driver’s License is valid to drive Eco Self Drive car?
You need to have Indian driving license issue by RTO or an International Driver permit along with driving License (In case you do not have India Driving license). The license should have been issued for light motor vehicle (car).
4) Do I need to produce original Driving license and ID at the time of receiving the car?
Yes, you are requested to produce original driving license, and ID (Aadhar, Pan card or Passport) which was given at the time of booking.
5) What happens if I am not able to produce my original documents at the time of receiving the car?
In case you are not able to produce your original documents at the time of receiving the car. Your Booking will be cancelled and cancellation charge will be applicable as per policy.
1) Can I change my car model?
Yes, you can change your model depending on the availability. In case of upgradation to higher model, you need to pay difference amount. In case of downgrade, if it is done 24 hour before booking start time then difference amount will be refunded. If downgraded within 24 hour of booking start time, no refund will be done.
2) When does my Booking start?
Your booking starts from the date and time entered at the time of booking. In case of home delivery or pickup, start Km and time will be calculated from our garage back to our garage.
3) What do I need to check before signing on the checklist?
You are advised to check all elements which are written in the checklist. We advise you to take picture or video of the car before signing on the checklist. This will help customer to overcome any confusion for any damage at the time of pickup.
4)Does Eco rent provide manual or Automatic Transmission car?
We have mix variant of manual and automatic Transmission car which depends on Model. Please check this carefully at the time of selecting the model.
5) What is the maximum speed Limit for driving a Self Drive car?
Speed limit is capped to 110 KM/Hr. In case you cross this limit, penalties will be charged as follows :-
1)1st Instance >= 110km/hr. - INR 2500 + GOVT. fines (if any) plus expulsion from Eco rent if it happens again in the next booking.
2)2nd Instance >= 110km/hr. - INR 2500 + GOVT. fines (if any) plus expulsion from ECO rentacar.
3)>= 130 km/hr. - INR 2500 + GOVT. fines (if any) plus expulsion from ECO rentacar.
6)What is the fuel policy in Eco rent?
Eco rent provides car with a full tank and accepts the same from you. In case, you didn’t return the car at full tank. Then fuel charges will be charged from your account for the exact fuel filled in the car to match with the fuel percentage at the time of delivery.
7) Who Pays for Parking/State Tax/Toll tax/MCD ?
You need to pay for all of these charges.
8)Is Smoking or drinking inside the car is allowed in Self Drive car?
No, Smoking and Drinking are not allowed inside the self drive car. In case of any violation, you will be charged as per the Indian Motor vehicle act.
9)Do I need to pay cleaning charges?
We give clean car and expect the same from you at the time of return. Unclean cars at the time of pickup will be charged Rs.1000 for cleaning.
10) How can I get my belonging If left in the car at the time of return?
In case, you left any of belonging in the car, please do contact our support team who will try best to recover your belongings.
11) What are the documents required for crossing the State Border?
You need to have your original driving license with original car’s registration book, all India permit, car fitness, Insurance copy, self drive license copy and Inter State tax receipt. Please make sure you pay Interstate tax at the border before entering any state.
1) What do I do when my car gets breakdown or meet with an accident?
In case, car got breakdown or met with an accident, please be calm and give a call to our support team (+91-9654999666). In case of mechanical Breakdown if replacement can be arranged, the same would be provided. In case it is deemed that getting car repaired locally by the Customer is the best option, then Ecos will authorize you over email, text or whatsapp to get the car repaired locally and reimburse repair charges in the final bill. Within city limits, Ecos will dispatch mobile maintenance van or replacement car or both. Rest of the terms as mentioned in the Rental
Please do not leave the scene of the accident until proper support has arrived. You may be required to sign several formality documents associated with the accident.
2) What happens in case of damage?
In case of Accident, Internal or External damage to the car during return. Calculation will be made on the number of estimated days rental due to car is in workshop or damages up to maximum liability of Rs.20000.00 or security deposit (whichever is higher). The assessment of damage made by Eco rent will be final.
In case of below situation, you will be liable to pay the damage charges in full.
a. When you are found to be under the influence of alcohol/narcotics while driving.
b. When you are over-Speeding (i.e. above 110 Km/hr).
c. When you are in violation of traffic rules or the motor vehicle Act (for example, if you have not paid the interstate tax while crossing the state border).
d. When the number of people in the car at the time of incident exceeds the standard seating capacity of the car.
e.When the workshop and/ or insurance company deem the damage to be consequential in nature (this will be stated in the accident report). Consequential damages occur when you continue to drive the vehicle even when it is performing abnormally.
f. When there is misrepresentation of information in the driving license and ID proof details shared by you.
2) What I need to do if the car gets stolen?
You need to call our support team (+91-9654999666) immediately. In case of theft / total loss of the car during Hire Period, you shall be liable to bear damages as specified in the Agreement. Damage charges will be applicable in case of theft.
3) What happens In case the car gets damaged due to negligence?
You shall be liable to pay charges as stipulated in the Schedule of Charges mentioned as part of the Agreement.
1) Which mode of payment are accepted by Eco rent?
Eco rent accepts payment through Credit card, Debit card, Wallet, net banking and UPI. You are requested to make a payment in advance through app or website or link shared by support team. We do not accept cash as mode of payment.
2) Is there been any other tax, which I need to pay?
Yes, you need to pay a 12.5% VAT as per the state laws.
3) Is Security deposit same for all models?
No, security deposits vary as per the model.
4) How will I get a refund of my balance amount?
Eco rent will refund the amount in the same account through which customer has made payment during booking.
5) After how many days will I get my refund?
Eco rent will release the invoice within 24 hours of the end time of your booking. It usually takes 7-10 working days for a bank to credit the same into your account.
6) How will I get my Invoice/bill?
Invoice will be emailed to your registered email id.